Kairos Estates: Going the Extra Mile

Wednesday, June 3, 2015 | 6:01 pm

Not all real estate firms are created equal. Not all real estate firms go beyond their normal scope of work to fully serve and please the client.

Not all real estate firms are like Kairos Estates, known for their celebrity-style service to each client.

Co-founder Suzana Delis explains that Kairos Estates staff always does something unexpected and special for their clients. “We try to make a special moment or a Kairos moment during our transaction…[something] that’s an unexpected surprise for them, ” says Delis.

What would Delis and her team consider to be something special?

“Often there are first-time home buyers who are low in funds trying to come up with the down payment and closing costs. So what we often do is share some of our commission with our clients, by paying for some or all of their escrow fees, monetary credit towards their closing costs or closing day gift cards, to thank them for choosing our company.”

Buying a new home, especially for the first time, can be a daunting task.  Buying one that requires repairs?  Almost insurmountable.  It’s unbelievable what a few hundred dollars worth of building supplies can do to ease some worry.

“We overhear some things, like ‘Oh, we really need to repaint this room,’ so [we’ll give them] a Home Depot gift card so that they can pay for the paint,” Delis says.

Kairos surprises clients in the most unexpected and personal ways. For instance, a client walks across the backyard and casually points out a great spot for a future play area for their kids.

“Then on closing day, they find a sandbox for the kids waiting for them there. Little things like that mean we really pay attention to what they’re saying,” says Delis.

Delis knows what it means to a client when they discover a $1,000 credit from their real estate team, especially towards the end of the process when costs pile up. And for those who choose Kairos purely for the concierge service, finding a gold-lined $1,000+ gift basket on the counter is also a nice touch concluding their real estate transaction.

“It means the world to our clients,” Delis says.

Kairos realtors even go as far as handing each and every one of their clients a USB drive with all of their documents culled and organized from start to finish.

“For some of our commercial clients, it’s very important for them to have documentation. When I hand the USB over to them, they’re thrilled and they say, ‘You have just saved me,’” she says.

Kairos Estates is truly committed to deliver what their clients want and need. The agents work as a team, every day of the week.

“Whether it’s a Saturday, Tuesday, a Sunday, 9 a.m. or 9 p.m., it doesn’t matter. Someone is going to answer that phone,” Delis says.

This is why getting a real estate firm with a formidable and organized team is important. The team of Suzana Delis and broker Aileen Azadian perform real estate miracles because they work harmoniously.

“Aileen Azadian is OCD with the paperwork. She handles the transactions documentation. I am the negotiator. So you basically get a team. It’s not just one person who’s manic about trying to do everything at the same time,” concludes Delis.

If you’re daunted by the idea of looking for a new home or are searching for a real estate firm that provides true concierge service, and would like to have your real estate transaction handled by an extraordinary team, consider calling Kairos Estates.

Kairos Estates may be contacted at 501 W. Glenoaks Blvd #449 Glendale. For more information, call (818) 632-9429 or visit http://kairosestates.com


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