Providing More Than Just Supplies for Do-It-Yourselfer’s

Thursday, August 13, 2015 | 9:04 pm

We all have those DIY moments that just never seem to go right. That shelf that won’t stand straight, the loose gutter in the most impossible spot, that project we thought would only last a few days but takes on a life of it’s own.

Having the ideas is easy. Putting it into practise is well, not so much.

With many people taking on large projects in the summer, Pasadena Lumber and supplies are here to give you that help you so desperately need. Not only do they provide supplies for your home project but they believe in going above and beyond for their customers. Pasadena Lumber and supplies believe in providing a service for customers and their community.

One such example is the relationship they built with a regular customer who decided to build his own outside deck.

“He built his own,” says Rafael Gallegos employee at Pasadena Lumber and Supplies “…he would come in and get a little bit of advice here and there, but he did everything himself.”

Decking is one of the many things Pasadena Lumber and Supplies offer, they are also brimming with advice, having experienced an influx of Pinterest DIYers who see something they like on the internet and come into their store with no idea how to make it. There staff is filled with advice on how to create items you may see on the internet. This all ties in to their promise on putting the customer first.

“I actually ran over there a few times,” says Rafael of his decking customer “I fixed a few problems, helped each day, little things like that.”

They are not just there to sell, they are there to make sure your project transfers from idea to reality. Talking about the customer who built his own deck Rafael says at one point he could see the customer had reached his limit.

“He walked in one Saturday morning and I could see that he was tired of it. I told him to go home and rest, have a beer, and he did that.”

Luckily, that advice gave the budding lumber-jack the motivation he needed to reach his goal. Their relationship was evident when after the decking was finished, as the customer invited a few members of the Pasadena Lumber team over for a barbeque and beers.

This they say is at the heart of why they do what they do, providing exceptional customer service that goes above and beyond.

Pasadena Lumber & Supplies is located at 1464 Lincoln Ave., Pasadena. For more information, call (626) 797-2220 or visit pasadenalumberandsupplies.com.

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