Callers to Annual Visitor Hotline Get Big Surprise When Rose Queen, Court Answer the Phone

Published : Saturday, December 30, 2017 | 6:23 AM

Callers to the official ask-a-question about the Rose Parade or Rose Bowl Game, get-an-immediate answer Visitor’s Hotline got a big surprise Friday when their queries were fielded by none other than the 2018 Rose Queen and her Royal Court.

Queen Isabella Marie Marez and her Royal Princesses helped kick off more than a week chock full of Tournament-related activities in Pasadena when they cut the ribbon for the Pasadena Convention & Visitors Bureau 34th Annual Visitor Hotline yesterday.

Following the ribbon-cutting ceremony, the Royal Court briefly staffed the Visitor Hotline phones to assist incoming guests for the 129th Roses Parade and 104th Rose Bowl Game on January 1, 2018.

You can call the Visitor Hotline at (877) 793-9911

“We are the source for all of the information so we want to make sure that people know what to do, where to go, how to get there and just be the information central for all of the activities that are going on in town,” said Mike Ross, Pasadena Convention Center CEO.

Phones rang immediately when phone lines were activated just after 9 a.m. and callers were surprised to hear the voices of Pasadena’s young women ambassadors.

“It was a little nerve-wracking at first,” said Marez. “It was really nice to hear from them and give them information. They are very excited for the parade,” said 2018 Rose Queen Isabella Marie Marez.

‘They’re asking questions from the float numbers, to how long the parade is, to who is the grand marshal,” said Marez.

Each year the hotline provides information for up to 5,000 callers each year.

“It is a big group of volunteers that answer every question about the parade and game,” said Ross.

Today through January 1, the Pasadena Convention Center & Visitors Bureau will enlist local volunteers from the community to provide information about the Rose Parade, Rose Bowl Game, all parade and game-day activities, accommodations, dining, directions, and other holiday-related events.

Along with the 100th Rose Queen Isabella Marie Marez, the seven-member 2018 Royal Court includes Alexandra Marie Artura, Savannah Rose Bradley, Lauren Elizabeth Buehner, Georgia Jane Cervenka, Julianne Elise Laurenstein and Sydney Grace Pickering.

Visitors can access more information on or by calling the Visitor Hotline at (877) 793-9911.

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