Council Will Consider Acting on Recommendation to Replace Pasadena Water and Power's Aging Customer Information System

Published : Monday, December 3, 2018 | 5:56 AM

Pasadena Water and Power will present the City Council on Monday a recommendation to authorize a contract with Buda, Texas-based TMG Utility Advisory Services Inc. relating to the utility’s need to replace its aging Customer Information System (CIS).

PWP uses the system for the billing of electricity, water and refuse services, and several utility-related taxes as well.

Since the current system, implemented in 2001, has become obsolete, with limited support from the developer, PWP initiated a multi-year, multi-million dollar project to replace it. An Agenda Report from PWP for Monday’s City Council meeting said the system could no longer address the “evolving utility-related policy and regulatory requirements, new rate structures and ever-increasing customer expectations for system features.”

What the utility needs now is an advanced CIS that would provide platform necessary to launch “much needed operational technologies such as interactive smart meters, early water leak detection, remote power turn on/off, transactive-grid, and other services,” PWP said.

The City issued a Request for Proposals to select a replacement CIS solution in May this year, and the vendor selection process is currently underway, PWP said. A final selection may be determined by January 2019.

In July, PWP issued another RFP to select project management and quality assurance services for the CIS replacement project. Based on the results of the evaluation process, the utility is recommending that the City Council authorize the City Manager to enter into a contract with TMG Utility Advisory Services, which received the highest overall score.

PWP said the contract will cost up to $2.75 million, which includes an option to provide testing support services before the system is fully deployed.

Also on Monday, the City Council is expected to authorize the Department of Housing and Career Services to submit a funding application with the state for the amount of $1,428,216. The application will be in response to a Notice of Funding Availability issued by the state’s Business, Consumer Services, and Housing Agency in September.

The funding is reserved for the state’s Homeless Emergency Aid Program (HEAP), a $500-million block grant program authorized by SB 850 that was signed into law in June 2018. The program is designed to directly assist cities, counties, and Continuums of Care (CoCs) to address the homelessness crisis throughout California. ·

HEAP funds are intended to provide immediate emergency assistance to people experiencing homelessness or those at imminent risk of homelessness.

Pasadena’s Department of Housing is seeking the City Council’s authorization for the City Manager to execute the application, and for the City Clerk to attest to the application and all related documents before the application is forwarded to the state agency.

The recommendation has been discussed extensively during previous meetings and is listed as a consent item in Monday’s agenda.

Finally, the City’s Department of Finance will submit on Monday its Annual Report on City Procurement for calendar years 2015 through 2017 to the City Council as an information item.

The City Council meeting begins with a closed session at 5:30 p.m. and proceeds to the public meeting at about 6:30 p.m.

Meetings of the City Council are held at the City Council Chamber, Room S249 at City Hall.

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