Pasadena-Based Rental History Reporting Company Gets High Net Promoter Score

Published : Friday, May 19, 2017 | 5:14 AM

Image from Rent Reporters Website

Pasadena-based Rent Reporters, a leading rental history reporting company said it has received top marks from its customers, obtaining a high-ranking Net Promoter Score (NPS) of 57.

The Net Promoter Score, introduced in 2003, is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. A positive NPS score is a strong predictor of customer satisfaction and future business growth. NPS scores over 50 are considered excellent.

Based on an April 2017 survey taken by customers who recently signed up for Rent Reporters, the score highlights the company’s commitment and attention to customer service excellence and the quality of its offerings.

“Delivering the best service and experience to customers are the top priorities for RentReporters,” Cynthia Kim, Rent Reporters Vice President for Customer Happiness and Education, said. “The great response we’ve received from our customers in terms of the number of word of mouth referrals and receiving this high NPS score validates our efforts and the power of our product.”

Rent Reporters is a company that enables renters with no or low credit stores, as well as those who already have good or excellent scores, to proactively impact these scores simply by having their monthly rent payments automatically reported to TransUnion, one of the three major credit bureaus.

The company educates consumers – especially those that are regarded as “credit invisible” and “credit unscorable” – about the steps necessary to build credit by establishing a score for the first time or improving an existing rating.

With these credit education initiatives, transparent processes and customer service, the company strives to create a clear path for consumers to access and manage credit.

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