QLess Digital Line Management Ensuring Social Distancing for Retailers

Pasadena-based QLess, which created a line-management and customer experience platform that businesses in more than 1,000 locations across the globe are now using to save customers time and improve business productivity, says the platform has become an essential tool in upholding social distancing measures, as stores reopen and consider strategies to minimize the risk of COVID-19 infections.

As configured, the platform, also called QLess, eliminates the need for physical line-ups and enables virtual check-ins through a dedicated online portal, with real-time SMS updates about wait times and placements in line. By enabling mobile or home waiting for their customers, retailers can reduce the spread of the coronavirus, a company statement said.

“Store owners and managers are facing unprecedented challenges in protecting the health of their customers and staff,” QLess CEO Kevin Grauman said. “Our system is used by hundreds of organizations in many industries, and is perfectly positioned to help solve the logistics of social distancing. Retailers that use QLess have also seen up to a 75 percent reduction in walk-aways. By virtually eliminating lines, QLess allows employees to continue to serve customers safely and efficiently.”

With over 6.5 million confirmed coronavirus cases worldwide, countries everywhere are doing steps that are necessary to prevent further infections. Social distancing is now a common practice, with many businesses asking individuals to maintain a distance of at least six feet from each other or to simply stay at home.

Using QLess, retailers can better manage operations and deliver the best in-store experience for their clients, the statement said.

To know more about QLess and its solutions for customer interaction management in the retail industry, visit www.info.qless.com/blog/qless-coronavirus-solutions.