Pasadena Police and Pasadena Water & Power Warn Of Utility Scams

Published : Friday, December 8, 2017 | 6:53 AM

The Pasadena Police Department and Pasadena Water and Power are warning utility customers to beware of scammers pretending to be PWP personnel over the phone and threatening to cut off service if they don’t make a payment.

In a joint announcement posted on the city’s website, Pasadena Police and PWP said there have been recent cases in which scammers have threatened to cut off service to customers and listed some common scams that could be avoided if customers are careful enough to verify with PWP.

Some of the scams involve phone calls, home visits and online solicitations promoting government utility assistance programs, wherein the scammers ask for social security numbers or banking information, phone calls or home visits from someone posing as a PWP representative who demands payment and threatens to turn off service, and unscheduled home visits from scammers posing as PWP meter readers/inspectors or posing as contractors offering home energy audit services.

“PWP personnel will always wear a visible picture ID, with the city seal and an employee number, and have their supervisor’s phone number on hand,” the announcement said. “Always look for an official city vehicle outside. PWP employees never use personal vehicles to make service calls. Our meter readers and water quality staff generally don’t need to go inside your home, unless your meter is located in a service porch area or you’ve specifically requested an interior inspection.”
PWP also said customers with delinquent accounts will receive a Final Notice from PWP by mail before any phone contact from PWP is made.

“The notice will list a final due date and payment methods,” PWP said. “If the customer does not settle the account by the final due date the service will be shut off. PWP representative will not demand or accept payment in the field.”

PWP has been informing customers that delinquent payments must be made in person at the City Hall Municipal Services counter, online via customer login, or by phone at (626) 744-4005.

“Beware of scammers who demand payment by any other means than these,” PWP said.

To learn more about avoiding potential scams, visit

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