Pasadena Water & Power Billing System Will Go Dark Friday and Tuesday

Pasadena Water and Power customers will not be able to use the utility’s online bill payment system at certain afternoon hours on Friday and Saturday, June 26 and 27, and again on Tuesday, June 30, when PWP conducts a scheduled maintenance check on the system.

Even its pay-by-phone service won’t be available, so customers will either have to pay in person or mail in their payment.

PWP released an Important Notice Wednesday saying they will be conducting the maintenance on its automated account information and billing system starting at 5:30 p.m. Friday until 7 p.m. on Saturday. On Tuesday, maintenance will start at 5:30 p.m. and will be over by 7 p.m.

“Customers can still pay their bill at City Hall to the cashier,” says Jennifer Guess, spokesperson for Pasadena Water and Power.

Customers who receive shutoff notices would not be impacted by the maintenance schedule because the online payment is not an option for shutoff notices.

“In those cases, they are required to contact customer service directly to discuss over the phone with a rep or in person at City Hall,” said Guess.

PWP is at City Hall is located at 100 North Garfield Avenue in Pasadena.