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Hotels Take Steps to Protect Employees, Customers from COVID 19

Published on Monday, May 25, 2020 | 10:16 am
 

The American Hotel & Lodging Association (AHLA)  announced that major hotel chains have endorsed “Safe Stay,” AHLA’s enhanced industry-wide cleaning guidelines designed to protect workers and guests at hotels.

“As we reopen hotel doors and welcome back the traveling public, it is critical that the hotel industry across North America unite under one common set of safety, cleanliness and health standards so that our employees and guests can be assured that hotels will be cleaner and safer than ever before,” said Chip Rogers, President and CEO of ALHA. “Along with North America’s top hospitality leaders, we believe this industry-wide effort will ensure greater transparency and confidence throughout the entire hotel experience. Ensuring the safety of our guests and employees is a never-ending challenge, and in the face of the current public health crisis, safety is more paramount than ever.”

Safe Stay calls for hand-washing and hand sanitizer use; dispensers at major employee and guest entrances and contact spots, such as lobby reception and employee entrances.

Signs reminding employees and guests how to wear, handle and throw away masks are required.

Hotel guest elevators, front desk check-in stations and public bathrooms will be cleaned frequently.

Housekeepers may not enter a guest room during a stay unless asked to by guest, or otherwise adhere to established safety protocols.

Guests are required to practicing physical distancing of at least 6 feet from other groups of travelers.

Employees must practice physical distancing in dining rooms, training classrooms and more; front desk agents should use every other workstation. Contactless check-in is encouraged when possible.

The Safe Stay effort was made in conjunction with major hotel chains, including the Wyndham, Hilton, Marriott and Best Western to standardize cleanliness.

Although hotels were deemed essential businesses, many of them closed due to rising costs. Marriot Hotels was losing $1.4 billion a week. The move comes as local hotels begin to reopen for business. The Langham Hotel is scheduled to reopen on June 1.

Locally, the City Council and the EDTECH Committee have discussed an ordinance that would protect hotel workers.

As of April 1 more than seven out of 10 hotel rooms were empty across the country, according to Smith Travel Research (STR), a Hendersonville, Tennessee based company that tracks supply and demand data for multiple market sectors, including the global hotel industry.

STR also said that since the COVID-19 crisis began escalating in mid-February in the U.S., hotels have lost more than $7.5 billion in room revenue.

The numbers are rapidly increasing, and hotels are currently on pace to lose more than $500 million in room revenue per day based on current and future reported occupancy rates.

This pace means a loss of $3.5 billion every week and will only further escalate as the situation worsens.

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