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Pasadena City Council Set to Consider Program to Help Pay for Water Leaks

Published on Monday, August 3, 2020 | 3:00 am
 

The Pasadena City Council on Monday is expected to approve the creation of a program to address recent complaints about unusually high water charges, some of which can be traced to leaks on private property.

The program is intended to help Pasadena Water and Power Department customers experiencing water leaks that they may not have been aware of until being notified through a high-usage letter or a high-dollar utility bill. Specifically, the program will offer customers the opportunity to request a downward adjustment in billing charges if leaks were unknown or undetected upon routine observations.

The proposal was discussed last week at the virtual meeting of the City Council’s Municipal Services Committee.

PWP currently has no procedure to allow bill adjustments, which some customers have often inquired about due to unusually high water bills that later turned out to be the result of leaks on their property. In many cases, customers have said they were not aware of the leaks because they were either difficult to detect or occurred while they were away.

According to PWP’s agenda report for Monday’s City Council meeting, the utility aims to seek authorization, through the proposed Water Leak Assistance Program, to allow reasonable reductions to water service charges within certain defined circumstances.

If the program is approved, water bill adjustments will be funded by revenue derived from rental fees charged for property owned and operated by the utility, PWP officials said in the report.

If the program is approved, customers experiencing leaks can fill out a Water Leak Assistance Request Form on which they can specify the billing period in which they are requesting an adjustment in fees.

PWP officials said $50,000 per fiscal year should cover the bill adjustments under the program, according to the report.

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