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Pasadena Public Library Adds Real-Time Homework Help Service

Published on Saturday, September 17, 2022 | 4:43 am

The Pasadena Public Library has launched a new digital resource called HelpNow, an online live tutoring and eLearning platform.

Through HelpNow, live real-time homework assistance is available 24 hours a day by laptop, tablet, or phone from qualified tutors using state curriculum and standards. The program is funded by the State of California and administered by the California State Library.

Starting this week, this free resource will be available to support Pasadena’s students of all ages 24/7. Tim McDonald, Acting Director of Libraries and Information Services, said assistance is available in English and Spanish for Language Arts and Mathematics.

Every day between 10 a.m. and 10 p.m., assistance is available in core K-12 subjects in English, Mandarin, Vietnamese, Spanish, Cantonese, and Tagalog. Tutors can provide a virtual whiteboard, conduct live audio interactions with students, and work with learners on a wide range of concepts.

Students can work through the content and learn from the feedback. Tutors do not provide answers – they provide guidance and help. Tutoring sessions may be monitored for completeness and pedagogical effectiveness. All tutors have passed background checks and possess, at a minimum, a bachelor’s degree.

The HelpNow platform is ADA compliant and offers a toll-free help number and an audio tutoring option. The service conforms to section 508 Standards developed by the Web Accessibility Initiative.

Access to HelpNow is available through the library’s website, where it is listed in the A to Z List of Databases.

For more information, visit

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