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Pasadena Tech Company Wins Fourth Consecutive Year with Innovative Solutions to Eliminate Waiting in Line

Published on Thursday, May 26, 2016 | 2:17 pm
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QLess (, which specializes in software addressing customer experience and wait management solutions, was named the winner of a Gold Stevie® Award for Best Computer Services at the 14th Annual American Business Awards. This is the fourth consecutive year that the company has won the top honor.

The QLess cloud-based solution is used in a wide range of industries, including government, DMVs, education, healthcare, retail, manufacturing, hospitality, and logistics. Users are able to enter a virtual queue remotely via app, phone call, text, website, or at an on-site kiosk. Timely updates and two-way communication through the QLess platform alert users as they move to the front of the line so they can tend to other business while they wait.

“We founded QLess to provide a global solution to a global problem: waiting in line. Since then, QLess has helped businesses save over 1,600 years of time for more than 50 million customers. We give time back to people who would have otherwise wasted it standing in a physical line,” said Dr. Alex Bäcker, CEO of QLess. “Around the world, QLess enables companies to improve customer satisfaction by 20% to 100%, increase demand by up to 50%, reduce no-shows up to 75%, reduce delays by 40%, reduce perceived wait times by 60 to 97%, saving millions of dollars while boosting staff productivity and morale. We are honored by this recognition from the American Business Awards – to be selected four consecutive years is a testament to the excellence of our entire team.”

The Orange County Tax Collector Office in Florida uses the platform to allow its citizens to schedule FlexAppointments online to pay taxes, apply for licenses, and obtain official documents. “QLess has opened up a channel of communication with our citizens like we’ve never had before,” says Jim Cochrane, Chief Information Officer for the Orange County Tax Collector. “The feedback we receive allows us to make changes to our operations for even better service. Since we implemented the QLess solution, we have roughly 35% fewer people waiting in line for service at any time.”

The American Business Awards is the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. QLess was chosen for the top prize from more than 3,400 nominations submitted this year by organizations across a wide range of categories. Details about The American Business Awards and the list of 2016 Stevie® winners are available at For a demonstration of how QLess technology works, please click here.

About QLess

QLess is the global leader in customer experience, wait management, and mobile check-in technology. The cloud-based platform eliminates lines and time spent in waiting rooms, reduces operating costs, increases staff productivity, and boosts customer satisfaction. Clients span five continents and include Vodafone, Renown Medical Group, the University of Texas, and government offices in 35 states.




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