Pasadena Water and Power Alert: Scammers Posing as Energy Efficiency Auditors

Pasadena Water and Power (PWP) is warning customers of a scammer posing as a PWP employee or contractor. Under the guise of promoting PWP’s energy efficiency programs, the caller has phoned several customers stating they are required to complete energy-efficiency audits or retrofit projects.

PWP does NOT require participation in its energy efficiency programs, and will not send out an energy auditor without customers’ consent. Telephone or on-line surveys done by PWP will never include solicitation to participate in programs, promotion of specific vendors or products or a request for credit card or payment information.

Customers that have any concerns about a caller or technician at their property may:

PWP has posted a customer advisory notice on the www.PWPweb.com homepage and via social media. For more tips, customers may visit www.PWPweb.com/FraudProtection.