Pasadena Water and Power Warns of Scam

Phillis Currie, General Manager Pasadena Water and Power (PWP) is warning customers of a scammer posing as a PWP employee, and using a PWP phone number as the caller ID.  Under the guise of collecting on customer accounts, scammers are asking for payment, or the customer’s power will be turned off.  The scammer’s caller ID is appearing as a legitimate PWP phone number.

Caller ID “spoofing” is a technique used by criminals to falsify the telephone number and/or name that appears on the person’s Caller ID, so it appears as if the calls are coming from another source, such as PWP.  Outgoing PWP credit related calls will begin with the PWP employee identifying themselves, and always include account holder verification.

• Customers that have any concerns about a caller may:
• Request their name, identification, employer name, and a call back number.
• Call PWP at (626) 744-4405 to verify the legitimacy of the caller
• Call the Pasadena Police Department at (626) 744-4241 to report suspicious or fraudulent activity

PWP has posted a customer advisory notice on the www.PWPweb.com homepage and via social media.  For more tips, customers may visit www.PWPweb.com/FraudProtection.