QLess Partners With Colleges to Support Social Distancing With Digital Line Management

Pasadena-based software company Qless will be supplying its proprietary QLess customer interaction management (CIM) tool to six schools, including Augusta University in Georgia, The New School in New York, and Norco College in California, to virtually eliminate the need for lines as they prepare to reopen for the fall 2020 school year.

Accessed through the QLess app, the tool allows industries to do away with crowded lobbies by allowing customers to get in line from home, their vehicle, or form work. Customers get an SMS on a notification on the app about their wait time and when to arrive in the lobby.

Especially during the COVID-19 pandemic, QLess should help higher education institutions serve their student populations safely as a digital tool to manage in-person queues and offer video conference queues.

Through a dedicated online portal, QLess enables virtual check-ins with real-time SMS updates about wait times,the company said in a statement. It goes on to say that by supporting mobile or home waiting, schools can assist in maintaining physical distancing efforts and in minimizing the risk of spreading the coronavirus.

“Colleges and universities face specific issues when it comes to managing their student services,” QLess CEO Kevin Grauman said. “Our system is used by hundreds of organizations across multiple industries, and is the answer to handling the logistics of physical distancing. QLess virtually eliminates lines, while allowing those in the education sector to continue to serve their students.”

At the Southern Alberta Institute of Technology in Georgia, Associate Registrar Scott Robinson said with COVID-19, students are hesitating to wait in lobbies or in large groups.

“QLess changes the need to have physical lines,” Robinson said. “Before the pandemic, we managed our admission department through phone calls, fielding anywhere between 150 to 200 calls a day. With QLess’ call back queues, the wait time to answer calls are shorter and there are fewer student complaints.”

To learn more about solutions offered by QLess for customer interaction management in the higher education sector, visit www.info.qless.com/blog/qless-coronavirus-solutions.