For the second straight year, Kaiser Permanente stands apart as the only health care plan in the state to be given 5 out of 5 stars for overall quality of care from Covered California during the 2020 open enrollment period, which begins Nov. 1.
Covered California is the state’s marketplace for the Affordable Care Act. Kaiser Permanente, which serves about 4.7 million members in Southern California, is the only plan offered by Covered California with this distinction. Additionally, Kaiser Permanente was awarded 5 stars for “Getting the Right Care” for aligning with national standards of care, as well as 5 stars for “Plan Services for Members” for providing exceptional customer service and for most efficiently serving its members.
“This recognition is a testament to Kaiser Permanente’s dedication to medical excellence, as well as our commitment to providing high-quality and affordable health care services to our members,” said Julie Miller-Phipps, president of Kaiser Foundation Health Plan, Inc., and Hospitals of Southern California, which is headquartered in Pasadena. “Kaiser Permanente will always go the extra mile to exceed our members’ health care needs, and will continue to provide the high-quality care they expect from us.”
This is the second consecutive year that Kaiser Permanente has stood out as the only plan to receive 5 stars for overall excellence from Covered California.
“This 5-star rating recognition, particularly during this critical time of the coronavirus pandemic, underscores that we are delivering the best medical care in our industry,” said Dr. Edward M. Ellison, executive medical director for the Southern California Permanente Medical Group. “Our physicians and care teams have a strong and unrelenting commitment to patient safety and medical excellence. We are proud to continue delivering safe, high-quality and compassionate care to our valued members.”
Covered California’s rating mirrors recent recognition of Kaiser Permanente’s exceptional clinical care and member experience by the Centers for Medicare & Medicaid Services. Earlier this month, CMS recognized Kaiser Permanente as the only Medicare health plan in California to receive 5 out of 5 stars, the highest rating. It was the 10th straight year that Kaiser Permanente’s Medicare health plan in California was rated 5 out 5 stars.