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User-friendly layout allows customers to easily access services and information
Pasadena resident can now use the California Department of Motor Vehicles (DMV) new and improved website at DMV.ca.gov, offering customers a quick and easy way to access services and information and to complete transactions online.
“Modernizing our website is one of many steps the DMV is taking to ensure our customers receive consistent, quality service wherever they conduct DMV business,” said DMV Director Steve Gordon in a prepared statement. “We’ve redesigned our website with our customers in mind, and I’m excited to offer this new and enhanced virtual experience.”
Customers visit the DMV website more than 6 million times each month and complete nearly 2.1 million transactions. Online transactions continue to increase with the recent addition of more services and the Virtual Field Office, which allows customers to take care of DMV tasks that previously required an office visit.
The new site is focused on improving customer service by reducing clicks and highlighting the most popular services. The DMV has simplified and rearranged content to enhance the information presented on webpages. Customers can also get their questions answered online through Miles, the DMV’s virtual assistant, or the live chat feature – which the DMV rolled out and enhanced in the months preceding the launch of the redesigned website.
The DMV website redesign is a direct response to the recommendations made in 2019 by the DMV Strike Team, which Governor Gavin Newsom created to lead a comprehensive modernization and reinvention of the DMV with an emphasis on transparency, worker performance, speed of service and overall consumer satisfaction.
Many transactions don’t require a visit to a field office, and the DMV encourages customers to use the Service Advisor on the new DMV website to learn options to complete DMV tasks.
The DMV will continue to assess how the department interacts online with its customers and improve its website content in effort to improve the customer experience.
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