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DMV Warns of Text Message Scam

Published on Monday, September 27, 2021 | 4:45 pm
 

The California DMV is warning the public about a recent scam in which people have been receiving bogus text messages claiming to be from the agency.

Numerous customers have recently reported receiving text messages claiming to be from the DMV and directing them to an unfamiliar website, rather than the official site at dmv.ca.gov., representatives said.

“The DMV does not send customers unsolicited requests for information. When the DMV texts or emails customers, it is based on action initiated by the customer,” DMV officials said in a written statement.

“For example, customers may receive an appointment reminder or cancelation notice by text or email from the DMV. Customers may also receive an email related to DMV services that directs customers to the dmv.ca.gov website to take an action if they choose,” according to the statement. “Also, when a customer establishes an online account with DMV or has initiated an interactive, assisted online transaction with the DMV, further information may be requested.”

The DMV never asks customers for personal information, such as driver’s license numbers, Social Security numbers or financial information, through unsolicited text messages, phone calls or emails, DMV Director Steve Gordon said.

“We offer secure online services and send text messages in some instances, but never include verification links that do not direct customers to a dmv.ca.gov link,” he said.

Customers were urged to ignore or delete any unsolicited text messages or emails that ask for personal email and claim to come from the DMV.

So-called “phishing” attacks can be reported to the Federal Trade Commission at ftc.gov.

Suspicious emails can be forwarded to the Anti-Phishing Working Group at reportphishing@apwg.org. Texts can be forwarded to the APWG at “SPAM,” or 7726.

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