PWP Upgrades its Outage Management and Call Center to Milsoft E&O System with the Addition of Milsoft OMS & Milsoft Call Center

Pasadena Water and Power recently upgraded its outage management system and call center to the Milsoft E&O System with the addition of Milsoft OMS and Milsoft call center.

According to a news statement, the Milsoft OMS will enable electric utilities to better detect, evaluate and respond to customer service outages.

The new automated collection, organization, analysis and display of relevant data system will also improve employee productivity and effectiveness, especially during severe system outage events, according to the statement.

The Milsoft call center, a hosted interactive voice response (IVR) Communications system, will enable utilities to communicate with their customers and employees 24-hours a day, insuring consistent, accurate and clear information in every call.

“Further, it allows customers to take care of a variety of needs from reporting outages to paying their bill while ensuring that no customer is turned away by a busy signal,” according to the news statement. “And it accomplishes all this more economically and reliably than doing so with on-site telecom facilities and additional employee shifts.”