PWP Alerts Residents to Fraudulent Collectors

Residents are Advised to Report Malicious Activity

Published : Thursday, June 9, 2011 | 9:43 AM

In recent weeks, a number of Pasadena Water and Power Department (PWP) customers have received fraudulent telephone calls from individuals posing as PWP employees. During the phone calls, the imposters demand credit card information from customers to make a payment for their utility bills and threaten to have services discontinued if payment is not made.

Pasadena Water and Power reminds all of its customers that PWP does not make phone calls to demand payment for utility bills, and does not send staff to residential households or commercial businesses to collect money. Anyone receiving such a phone call or in-person visit should refuse to provide credit card information and terminate the call. Customers may also contact PWP’s Customer Service Center at (626) 744-4005 and/or the Pasadena Police Department at (626) 744-4241 to report the suspicious or fraudulent activity.

These phone calls may be attempts to retrieve sensitive personal information for purposes of identity theft and using the credit card information to make unauthorized charges. PWP customers are reminded to use the secured web site to make payments online at

Customers may also pay their bills by regular mail or by calling the Customer Service Center at (626) 744-4005.

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